Getting started
What do I actually need to buy? One BTR Gateway per ranch, one BTR Node per horse, and a BTR App software plan (Bronze, Silver, or Gold) to unlock the dashboard.
Can I install it myself? Home installation is included with every order — our team installs your Gateway and Nodes on site. For properties outside our standard service area, we offer guided self-installation instead.
Does this work with any trough or water line? BTR Nodes are built to fit standard trough and stall water lines. If you have a non-standard setup, mention it when we schedule your installation.
Software & accounts
What's the difference between Bronze, Silver, and Gold? Bronze covers core monitoring. Silver adds staff, tasks, lessons, and medical records. Gold adds AI forecasting, specialist access, and multi-barn management. See the full comparison.
Can I upgrade or downgrade later? Yes, anytime — contact us and we'll adjust your plan.
Can I cancel anytime? Yes. BTR App has no long-term contract. See our cancellation policy.
Hardware & support
What if a Gateway or Node breaks? Every unit is covered by a 1-year limited hardware warranty against manufacturing defects. See our warranty & refund policy.
What if I move or sell the ranch? Contact us — we'll help you transfer or relocate your installation.
I still have a question. Reach out and we'll get back to you within one business day.